(Your Address)
(Your City, State, Zip Code)
(Date)
(Name of Contact Person, if available)
(Title, if available)
(Company Name)
(Consumer Complaint Division, if you don't have a contact)
(Street Address)
(City, State, Zip Code)
Re: (Acct. number or Product)
Dear (Contact Person):
On (date), I (bought, leased, rented, or had repaired) a (name of the product with model number or service performed) at (location, date and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem... something was misrepresented, the billing was incorrect, the work was not performed ..etc.)
To resolve the problem, I would appreciate your (state the specific action you want... money back, product exchange, service performed again... etc.) Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, contracts, canceled checks or credit card bills ..etc.).
I look forward to your reply and a resolution to my problem, and will wait until (set a time limit) before seeking help from a (government agency, consumer group, or lawyer). Please contact me at the above address or by phone at (home and/or office numbers with the area codes).
Sincerely,
(Your name)
Enclosures:
Cc: (state to whom you are sending a copy of this letter, if anyone)
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